Refund Policy Terms

These terms and conditions are applicable for Clients who book and pay  for baby gear listed by a Partner through the Bebalino.com and suffer a Booking issue and the obligations of the Partner associated with the Refund Policy.

  • Booking Issue. A “Booking Issue” means any one of the following: 

  • Partner cancels the reservation before the scheduled start of the reservation, or fails to provide the suitable replacement approved by the Client 

  • The description of the baby gear is inaccurate with respect to: 
    - the size
    - child age and weight requirements
    - missing of various listed features 
    - delivery/pickup issues

  • At the start of the Client’s reservation baby gear is not clean and/or damaged

  1. The Client Refund Policy. If you have suffered a Booking Issue, we agree to either:

  • Reimburse you up to the paid amount for particular service/product,

  • Use our reasonable efforts to find and book you alternative product described in your original reservation in terms of the baby requirements. All determinations of Bebalino.com with respect to the Client Refund Policy, including without limitation the size of any refund, shall be final and binding on the Clients and Partners.

  1. How to Claim a Booking Issue? Only a Client may submit a claim for a Booking Issue. If you are a Client, in order to submit a valid claim for a Booking Issue and receive the benefits with respect to your reservation, you are required to meet each of the following conditions: 

  • you must bring the Booking Issue to our attention in writing via email and provide us with information (including photographs or other evidence) about the products and the circumstances of the Booking Issue within 24 hours after the start of your renting period, and must respond to any requests by us for additional information or cooperation on the Booking Issue

  • you must not have directly or indirectly caused the Booking Issue (through your action, omission or negligence); and 

  • you must have used reasonable efforts to try to remedy the circumstances of the Booking Issue with the Partner prior to making a claim for a Booking Issue.

 

  1. Minimum Quality Standards, Partner Responsibilities and Reimbursement to Client. If you are a Partner, you are responsible for ensuring that the products you list on our Bebalino.com meet minimum quality standards regarding access, adequacy of the description on the Bebalino.com, safety, cleanliness, and do not present a Client with Booking Issues. Partner should use reasonable efforts to try to remedy the circumstances of the potential Booking Issue with the Client, in order to avoid claim of the Booking Issue.

If you are a Partner, and if:

 

  • Bebalino.com determines that a Client has suffered a Booking Issue related to the reservation listed by you

  • Bebalino.com either reimburses that Client any amount up to the amount paid by the Client through the Bebalino.com for the reservation you agree not to be paid by the Bebalino.com for this booking. All determinations of Bebalino.com with respect to the Refund Policy, including without limitation the size of any refund to the Client, shall be final and binding on the Clients and Partners.

  • you cause a Booking issue and Booking is canceled, you are obliged to cover Partner fees to the Bebalino.com


The rights of the Client under the Refund Policy supersede the cancellation policy established by a Partner. If you as a Partner dispute the Booking Issue you may notify us in writing via email and provide us with information (including photographs or other evidence) disputing the claims regarding the Booking Issue, provided you must have used reasonable and good faith efforts to try to remedy the Booking Issue with the Client prior to disputing the Booking Issue claim. You agree that all determinations of Bebalino.com with respect to the Booking Issue shall be final and binding on the Guests and Hosts regardless of your submission of a dispute against such Booking Issue.

 

Refund Policy TermsIn the event of one or more Booking Issues, Bebalino.com, in its discretion, may elect to take additional actions. These actions include, but are not limited to, negatively affecting your Listing ranking, automated reviews indicating Booking Issues, cancelling future bookings, suspending or removing the Listing of the reservation or imposing penalties or fees for the administrative burden associated with the Booking Issues, or deactivating your Account.

 

  1. General Provisions 

 

  • This Refund Policy is not intended to constitute an offer to insure, does not constitute insurance or an insurance contract, does not take the place of insurance obtained or obtainable by the Client, and the Client has not paid any premium in respect of the Refund Policy. The benefits provided under this Refund Policy are not assignable or transferable by you.

  • Modification or Termination. Bebalino.com reserves the right to modify or terminate this Refund Policy, at any time, in its sole discretion, and without prior notice. If Bebalino.com modifies this Refund Policy, we will post the modification on the Bebalino.com and we will continue to process all claims for Booking Issues made prior to the effective date of the modification.

  • Entire Agreement and Definitions. This Refund Policy constitutes the entire and exclusive understanding and agreement between Bebalino.com and you regarding the Refund Policy and supersedes and replaces any and all prior oral or written understandings or agreements between Bebalino.com and you regarding the Refund Policy. 

    YOU ACKNOWLEDGE AND AGREE THAT, BY POSTING A LISTING OR BOOKING AN EQUIPMENT OR OTHERWISE USING THE PLATFORM AS A PARTNER OR CLIENT, YOU ARE INDICATING THAT YOU HAVE READ, AND THAT YOU UNDERSTAND AND AGREE TO BE BOUND BY THIS REFUND POLICY.

 

Contacting Bebalino.com. If you have any questions about the Refund Policy, please contact Bebalino.com at info@bebalino.com.